Legal notice & policies

Eden Orvella is a property management and travel ecosystem platform operated by AMAN-International (AI) UG (haftungsbeschränkt), a limited liability company under German law.

Registered office: Cunostraße 108, 14199 Berlin, Deutschland.

Postal address: Postfach 330 317, 14173 Berlin, Deutschland.

Commercial register: HRB 214882 B.

VAT identification number: DE 328978263.

Legal representative: Dr Marie Ginette Amani-Fridrich, PhD.

Person responsible for journalistic and editorial content within the meaning of § 18 (2) MStV: Dr Marie Ginette Amani-Fridrich, PhD, Cunostraße 108, 14199 Berlin, Deutschland.

Legal contact: info@aman-international.com. Customer support: contact@eden-orvella.com. Phone: +49 1556 7337708.

Technical operation: the platform is hosted on Base44 infrastructure, which provides hosting, database, user account management and email delivery. Payments are processed by Stripe, and card details are entered solely on payment pages provided by Stripe.

Using Eden Orvella implies acceptance of these terms. The platform provides three distinct areas: Property Management, Provider services and the Market client area.

Users agree to provide accurate information, to keep their credentials confidential and to use the platform only for lawful purposes. Any attempt to access another user's data or documents is prohibited.

Accounts may be suspended in case of fraud, abusive use, non-payment or breach of these terms.

Third-party services used by the platform (payments, hosting, distribution channels) are governed by their own terms.

Property Management plans, their price, billing cycle and included limits are displayed in the application before any payment.

Payment is processed by Stripe. Access to the Property Management area is activated only after the payment has been confirmed by the payment provider. No access is granted before that confirmation.

Subscriptions renew automatically at the end of each period unless cancelled. Cancelling stops the renewal; access ends according to the subscription status recorded by the payment provider.

Invoices are available in the billing area of the account.

The Market catalogue lists travel packages, activities, events and mobility services published by the operators of the ecosystem.

A booking is recorded with the status pending until payment is confirmed. Once payment is confirmed by the payment provider, the booking is confirmed and the client can access it in the Market area.

Amounts payable by the client are those displayed at the time of booking. Card data is processed by Stripe and is never stored by Eden Orvella.

Cancellations, claims and refunds are handled case by case through the support area, within the limits of the applicable regulations and of the terms displayed by the provider of the service.

Consumers benefit from the statutory right of withdrawal of fourteen days for distance contracts concluded with the operator, in accordance with applicable European and German law.

Where a digital service starts immediately at the consumer's express request, the consumer acknowledges that the withdrawal right no longer applies once the service has been fully performed or access has begun with that consent.

A cancellation is approved by the operator before any refund is issued. Where a booking is cancelled, the refund is issued to the original payment method through Stripe, after verification of the booking status.

Nothing in these terms limits the mandatory rights granted to consumers by the law of their country of residence.

Providers are independent professionals. They are responsible for the services they offer, for their legal, tax and insurance obligations, and for the accuracy of the information published on their profile.

Verification is a paid control offered at 49 € (standard verification) and 99 € (verification with partner insurance coverage). Verification is a control of the documents provided; it is not a guarantee of the quality of the services delivered.

The verified badge is displayed only after the verification file has been reviewed and accepted.

Payouts are made through Stripe Connect after the service has been declared as delivered, confirmed by the client where applicable, and once the cycle reaches the transfer-eligible stage. Marketplace commissions depend on the service category and are disclosed before payment.

When a provider subscribes to the offer at 99 €, insurance coverage is provided by a partner insurer under its own terms and conditions.

Eden Orvella is not an insurer, does not provide coverage itself and does not decide on claims. Any claim is examined by the partner insurer.

Eden Orvella processes personal data in accordance with the General Data Protection Regulation.

Data collected: identification and contact details, account and role information, property, lease, booking and transaction data, and the documents attached to them.

Purposes: providing the platform services, managing accounts and access, processing payments and bookings, issuing invoices, providing support and securing the platform.

Retention: data is kept for the duration of the contractual relationship and then archived according to legal obligations.

Rights: you have a right of access, rectification, erasure, restriction and objection. Requests are made to the operator at info@aman-international.com or through contact@eden-orvella.com.

Recipients: payment processing (Stripe), hosting and technical service providers, strictly limited to what is necessary. Personal data is never sold.

The operator processes personal data on the basis of the contract, legal obligations and its legitimate interest in securing the platform.

The platform stores your language preference and your session locally in your browser. These elements are necessary for the service to work.

Payment pages opened on Stripe may set their own cookies, governed by Stripe's policy.

No advertising or commercial tracking cookie is set by Eden Orvella.

Documents uploaded to the platform (identity documents, contracts, invoices, verification files, booking documents) are stored privately.

Access to a document requires an authenticated session and is limited to the persons concerned: the uploader, the members of the relevant organization, and the platform administrators.

Signed links are temporary and expire automatically. Sharing a document outside the platform is the responsibility of the person who holds it.

These terms may be updated. Material changes are notified in the application.

German law applies, without prejudice to the mandatory protections granted to consumers by their country of residence. The courts competent at the registered office of the operator have jurisdiction over disputes between professionals.